Exchange & Return Policy
You can contact us to inform us of your desire to return or exchange on the WhatsApp number on +966
53 439 9590 Or email us at: rosaizwatches@gmail.com It should state the order number and the reason
for the exchange or return, along with attaching whatever you deem appropriate, such as photos of the
product in the event of damage. *The returned or exchanged product must be in its new condition,
intact, new, and in its original packaging with all its accessories (watches must be in their bags and on
the strap). *Exchange within: 7 days of receiving the shipment, and the customer bears the return
shipping fee to the store of 35 riyals.
*Return within: 7 days from receiving the shipment. The customer
bears the return shipping fee to the store of 35 riyals. # In the event that the product is damaged or has
any technical malfunction, Asl Al Fakhama will bear all shipping costs to replace the product. Method
and conditions: – The box and accessories must be returned with the product. The product can be
returned through one of SMSA’s offices after coordination with customer service. – The account name
and bank account number to which the amount is to be returned are recorded. -If the customer does
not receive the shipment from the shipping company within a maximum period of 15 days from the
shipping date and does not contact us during that period, the store is not responsible for the loss or
misplacement of the shipment, and is not entitled to a refund. In the event of an exchange, an
alternative product is selected and the difference in price is paid, plus the shipping costs for both
directions. If the replacement product is less than the price of the returned product, the remaining
amount is transferred to the customer’s account after deducting the shipping costs.
* The refund will
take 7 business days to be deposited into your account after receiving the returned shipment. * (Credit
card) It takes 21 business days to be deposited into your account after receiving the returned shipment.
*The hours requested through the Tamara and Tabby services take longer due to the procedures being
linked to a third party